NEW CUSTOMERS OR PETS


1Paperwork

"Hello! Can I please have you fill this out?"

It's not the most fun starting point, but a very necessary one. We'll have you fill out a few forms as a new customer so that we can put yours and your pet's information in our system so we can properly take care of you for each and every visit with us. We don't require that you bring any medical records with you but we will need to know the expiration of your pet's current rabies vaccination and the contact information of your veteranarian.


NEW CUSTOMER CARD PREVIEW >


GROOMING RELEASE FORM PREVIEW >


2 Consultation

"Hello! Who've we got here?"

Next, a groomer will go over your expectations for the groom. How long do you want the hair? Is there excessive gunk in the eyes we need to address? Do they have dry pads that we need to soak?


3  Condition Check

"So, anything we need to be aware of?"


We'll then ask you a few question regarding your pet's health and ask if there is anything that we need to be aware of such as a bad knee that they can't stand on for too long, any type of healing rashes or wounds that we'll need to be careful around, an ear infection they may be sensitive of and so on.


Once we know what to be aware of, we'll do a quick check of the skin, coat, and general well-being of your pet. We'll quickly feel the coat for common issues like matting and look for any signs of skin issues and fleas/ticks.


4 Review

"Alrighty, so this is what we're doing today..."


We're almost done. We just want to quickly review everything and make sure we're on the same page after everything we've discussed. We'll let you know what we can do given any certain health or coat conditions that may have come up earlier. We'll confirm with you the grooming package and any additional services we'll be doing to give your pet the best possible groom we can, review pricing so there are no surprises when you pick up, and let you know about how long we think it will take.


5 Pick Up

"We're calling to let you know your pet's ready to go home!"


About 10-15 minutes before we complete the groom, we will call the phone number you provided at check-in and give you a heads up so that you can start making your way back to the salon. Once you arrive, you'll pay and be reunited with your furry little companion.


We want you to be happy with your pet’s groom so be sure to tell us if something's not quite right. We are happy to make any necessary changes before you leave the salon. However, we have a 48-Hour Lookin' Good Guarantee and you may contact us within 48 hours of your original appointment time if you go home and notice something.

      We make our check-in procedure as brief, but thorough, as possible.  All we need is your driver's license, your birth certificate,  15 personal references, and a quick, painless swab from inside your left cheek...just kidding, but here's the process for new and returning customers.

Punctuality

THE Visit

PUPPIES

For puppies, we can't know how they will tolerate the grooming process and how cooperative they will be. See our Grooming Page and look for this little guy to see our recommendation.

We do our very best to make our customers happy and to get your pet done in a timely manner. In order to do this, we schedule employees and appointments strategically according to the volume of business to best optimize efficiency. We understand the busy lives of our customers especially considering we’re typically one of the errands on the “Honey Do” list. We ask our customers to please notify us as early as possible of any changes you need to make with your appointment in order to not incur additional charges.


Any pet that is dropped off later than 20 minutes will incur a late charge. After 40 minutes, your appointment will be automatically rescheduled with the late charge applied to your next visit. Additionally, any pet not picked up within 2 hours of the customer being contacted by the salon upon completion will incur a late charge.


It is the customer’s responsibility to make sure we have an accurate and legible phone number. If not picked up by closing time, the pet will need to be picked up the next day that we are open for business.


Please see our menu for a list these charges.

RETURNING CUSTOMERS


1Paperwork

"Hello again! Can I just get a quick signature here?"

As a returning customer, the paperwork process is far quicker. You'll just sign a condensed form verifying that health conditions have not changed since last we saw you and if they have, you'll just need to document what those changes are. We'll also need a legible phone number for the person we'll be calling once we're done.


RETURN GROOMING RELEASE FORM PREVIEW >


2 Consultation

"So, what are we doing this time?"


We already know you and your pet so are we doing the same as last time or are we going to try something different?


3  Condition Check

"Have any health conditions changed?"


Just let us know if anything has changed with their health that we might not be aware of from previous grooms.


We'll still do a quick check of the skin, coat, and general well-being of your pet and quickly feel the coat for matting, any new skin issues, and signs of fleas/ticks.


4 Review

"So, today we're going to..."


As usual, we'll review everything and make sure we're on the same page. We'll let you know what we can do given any certain health or coat conditions that may have come up earlier. We'll confirm with you the grooming package and any additional services we'll be doing to give your pet the best possible groom we can, review pricing so there are no surprises when you pick up, and let you know about how long we think it will take.


5 Pick Up

"We're calling to let you know your pet's ready to go home!"


And you know the drill. About 10-15 minutes before we complete the groom, we will call the phone number you provided at check-in and give you a heads up so that you can start making your way back to the salon. Once you arrive, you'll pay and your fragrant fluff ball will come bouncing out ready to go home.


Be sure to tell us if something's not quite right. We are happy to make any necessary changes before you leave the salon. But you know you can call us within 48 hours of your original appointment time if you go home and notice something and we'll be happy to make another appointment to fix it for you per our 48-Hour Lookin' Good Guarantee.