We do our very best to make our customers happy and to get your pet done in a timely manner. In order to do this, we schedule employees and appointments strategically according to the volume of business to best optimize efficiency. We understand the busy lives of our customers. We ask our customers to please notify us as early as possible of any changes you need to make with your appointment in order to not incur additional charges. It is the customer’s responsibility to make sure we have an accurate and legible phone number.
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Late Drop Off 15
Later than 20 minutes after the scheduled appointment time. After 40 minutes, appointment will be rescheduled and charged for cancellation.
Late Pickup 15
Picked up later than 2 hours after our first call.
Any appointment cancelled same day.
Any pet not picked up by closing will need to be picked up the next business day.
What more can we possibly offer, you ask? Well we do PRIVATE TRAININGsessions as well. We offer two packages to fit your's and your dog's needs.